FAQs

The terms and conditions for the use of BikeBunkers.ie’s services must be read and agreed before applying for a cycle parking space. You can view the terms and conditions of the service via this link: BikeBunkers Terms & Conditions

BikeBunkers are secure hangars for you to securely keep your bicycle close to your home and safe, reducing clutter and worry, at a price of €100 per year.

The cost for an individual parking space in one of the BikeBunkers is €100 per year.

A standard sized bike or e-bike can fit in the BikeBunker, specifically a bike that is less than 2 metres long and no wider than 33cm at the panniers and other accessories (excluding handlebars). If you have a non-standard cycle or a cargo bike, please notify us in your registration form and we will consider whether this bike can be accommodated.

No. The BikeBunkers are placed in publicly accessible locations and – once you have been assigned access to a BikeBunkers – you can open it 24/7 by using the smartphone app to unlock the electronic lock.

Parking spaces are in high demand and we expect the service to be oversubscribed, so spaces are limited to one per person, but multiple people from the same household can apply for their own parking subscription.

To apply for a BikeBunker, register your interest on the Register Interest page. This will be the main method for determining BikeBunker access, when a BikeBunker is installed applicants within a close radius will be sent an email with further instructions on a first come first served basis.

Dublin City Council makes the final decision on where and when new BikeBunkers are installed, but we provide them with the data from the applications submitted by prospective service users. When a new BikeBunkers is installed, we will contact applicants who have registered their interest who live within a 200-metre radius of the new BikeBunkers.

The BikeBunkers are secured using an electronic lock. The lock can be opened and closed using a smartphone app. When you have been assigned a parking space, you will be given instructions for how to download and using the app, and you will be given access to the electronic lock on your local BikeBunker.

There are six parking spaces in each BikeBunker and these spaces will be automatically assigned in the first instance. However, if you are unhappy with the space you’ve been assigned and want to use a specific parking space, please contact us and we will endeavor to accommodate your request.

If you want to move to a different BikeBunker, e.g. if a closer bunker has been installed or you have moved home, then please contact us about your request. You may have to join a waiting list for the new BikeBunker until a space becomes available.

Your annual parking subscription will automatically renew unless you contact us and choose not to renew. If the payment for your subscription renewal fails, we will contact you.

It is not possible to get a full or partial refund for an annual subscription to a BikeBunker. If you change your mind within the first 14 days of a subscription, we may offer you a refund.

Yes, you can request an invoice when you pay your subscription. It will be automatically sent by email.

If your BikeBunker is damaged in any way that affects the operation, security or safety, contact us. Please include the location and photo of the damage if possible. Our maintenance team will be dispatched as soon as possible.

If your bike is missing, please contact us. If you believe it has been stolen, report the theft to the police immediately.

We recommend you lock your bike when it is stored in the BikeBunker. This will keep your bike secure in the rare event that the door is left open or it is broken into.

Yes, standard accessories such as pannier bags, baskets, and child seats can be left on your bike – as long as they don’t interfere with your neighbours’ parking spaces. Please be considerate of other bunker users when parking your bike.

Your bike will not be covered by our insurance while stored inside the BikeBunker. You may wish to check your home contents insurance policy or your cycling insurance policy about whether your bicycle(s) will be covered.

Yes, our employees carry out routine scheduled maintenance of the interior and exterior of the BikeBunkers. If you notice something wrong with a BikeBunker, please contact us and we will send someone address the issue as soon as possible.

To report an issue with a BikeBunker, whether it's inside the BikeBunker or outside it, please contact us using the details on the Report an Issue page here.

If a bike in an adjacent space causes a severe obstruction to you, please contact us using the Report an Issue page here. Please include the bunker address, and a photo/description of the obstruction. Our team will contact the user and ensure that this is corrected.